City taking personalized requests for July 1 storm help
Special to WC Online
OTTAWA – The city is transitioning to a personalized recovery model for residents affected by the extreme weather event of July 1, and the more recent weather event of Aug. 10 and 12.
“Residents looking to receive support with backwater valve permits and related permitting questions can email or call 613-580-2424 ext. 29312 for information,” city staff released in a statement yesterday (Aug. 13).
Residents can also visit Ben Franklin Place at 101 Centrepointe Dr. from 8:30 a.m. to 4:30 p.m. Monday to Friday.
“Residents should present themselves to the service desk on the second floor,” staff said. “Walk-ins are welcome.”
Information about supports and resources continue to be shared on the city’s Extreme weather event page.
The Canadian Red Cross remains available for virtual and in-person support to impacted households. Support is available from Monday to Friday from 9 a.m. to 5 p.m. on the second floor of Ben Franklin Place.
The Canadian Red Cross can help residents:
- Connect with and understand community resources
- Access information and referrals
- Navigate clean-up, repair and rebuilding activities
- Understand insurance and construction (virtual support by appointment only)
Residents are encouraged to make an appointment to meet with a Canadian Red Cross representative by calling 1-800-863-6582 or by sending an email to NavigationSupportON@redcross.ca. Walk-in visits are also welcome.
Residents can receive help at the permit desk at 951 Clyde Ave. North from 8:30 a.m. to 3 p.m., Monday to Friday, for questions and application support related to:
Appointments are preferred and can be made by e-mail or by calling 613-580-2424 ext. 22300.
Reminder: For assistance with the Compassionate Grant Program and Residential Protective Plumbing Program applications, please review your eligibility and bring the necessary documentation with you:
- Compassionate Grant Program application details
- Residential Protective Plumbing Program application details
“Residents affected by the heavy rainfall may request storm-related waste collection beyond the standard three-item limit,” staff said.
If you have waste from an extreme weather event that is ready to be collected follow these steps for additional storm waste pick up:
- Place all eligible materials at the curb
- Submit a service request for garbage collection online or call 311
- Select ‘storm-related waste’ in the drop-down menu under ‘What is the issue?’
Residents can also visit the Trail Road Landfill, located at 4475 Trail Rd. Tipping fees for storm-related waste have been waived until further notice. The landfill is open Monday to Friday from 7 a.m. to 6 p.m. The facility will also be open to the public on the following Saturdays:
- Aug.15, 8 a.m. to 4 p.m.
- Aug. 22, 8 a.m. to 4 p.m.
- Sept. 12 7 a.m. to 6 p.m.
- Sept. 26, 8 a.m. to 4 p.m.
Find out more about the landfill and disposal costs.
